Privacy policy

Introduction

At In The Box Thinking, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, enrol on a programme, or use any of our services.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

We may collect personal information that you voluntarily provide, including your name, email address, telephone number, company details, and any information submitted through contact forms, programme registrations, newsletter subscriptions, surveys or correspondence.

We may also automatically collect certain technical information when you visit our website, including your IP address, browser type, device information, pages visited, referral source, and website usage data through cookies and analytics tools.

How We Use Your Information

We use your information to:

  • Respond to enquiries and requests.
  • Deliver our programmes, courses and services.
  • Manage bookings and registrations.
  • Process payments where applicable.
  • Improve our website, services and customer experience.
  • Send relevant updates, newsletters and marketing communications where consent has been provided.
  • Comply with legal and regulatory obligations.

Legal Basis For Processing

We process personal information under one or more of the following lawful bases:

  • Your consent.
  • Performance of a contract.
  • Compliance with legal obligations.
  • Our legitimate business interests, provided these do not override your rights and freedoms.

Marketing Communications

Where you have opted in, we may send information about programmes, events, resources and company updates. You can unsubscribe from marketing communications at any time by following the unsubscribe link in our emails or by contacting us directly.

Sharing Your Information

We do not sell, rent or trade personal information to third parties.

We may share information with trusted third-party service providers who assist us in operating our business, including website hosting providers, payment processors, email marketing platforms, customer relationship management systems and analytics providers. These providers only process information on our behalf and are required to keep your information secure.

Data Security

We take appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or destruction. While we take every reasonable precaution, no method of electronic transmission or storage can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting and reporting requirements. When information is no longer required, it will be securely deleted or anonymised.

Cookies

Our website may use cookies and similar technologies to improve website functionality, analyse visitor behaviour and enhance user experience. You can manage cookie preferences through your browser settings.

Your Rights

Under UK data protection legislation, you have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of your personal information.
  • Restrict or object to certain processing activities.
  • Withdraw consent where processing is based on consent.
  • Request transfer of your information to another organisation where applicable.

To exercise any of these rights, please contact us using the details below.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites and encourage you to review their privacy policies before providing any personal information.

Changes To This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, technology or our business practices. Any updates will be published on this page and will take effect immediately upon publication.

Contact Details

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

In The Box Thinking
124 City Road
London
EC1V 2NX

Email: info@withouttheboxthinking.com
Telephone: 0330 133 5088

Complaints

If you are unhappy with how we have handled your personal information, please contact us first so that we can attempt to resolve your concerns.

You also have the right to lodge a complaint with the UK’s data protection regulator:

Information Commissioner’s Office (ICO)

Website: https://ico.org.uk
Telephone: 0303 123 1113

The ICO is responsible for upholding information rights and data protection laws within the United Kingdom.